Rooms Operations Manager
Job DescriptionJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.
g.
,Front Office, Engineering/Maintenance, Housekeeping) and managing staff.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Monitors compliance with standards and procedures.
Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIESLeading Room Operations Team oVerifies that goals are being translated to the team as they relate to guest tracking and productivity.
oCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
oUnderstands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
oVerifies that the team has the capabilities to meet expectations.
oLeads by example demonstrating self-confidence, energy and enthusiasm.
oAssists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s) oAssists in managing the execution of all operations in the rooms area departments (e.
g.
, Front Office, Engineering/Maintenance, Housekeeping).
oFollows property specific second effort and recovery plan.
oPublishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
oTakes proactive approaches when dealing with employee concerns.
oExtends professionalism and courtesy to employees at all times.
oCommunicates/updates all goals and results with employees.
oMeets semiannually with staff on a one-to-one basis.
oAssists/teaches the team scheduling against guest and hours/occupied room goals.
oPerforms hourly job functions as needed.
oPerforms other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience oUnderstands the brand's service culture.
oProvides excellent customer service by being readily available/approachable for all guests.
oStrives to continually improve guest and employee satisfaction.
oTakes proactive approaches when dealing with guest concerns.
oExtends professionalism and courtesy to guests at all times.
oResponds timely to customer service department request.
oVerifies that all team members meet or exceed all hospitality requirements.
Managing Profitability oAssists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
oVerifies that a viable key control program is in place.
oReviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
oStrives to maximize the financial performance of the department.
Conducting Human Resources Activities oInterviews and assists in making hiring decisions.
oReceives hiring recommendations from team supervisors.
oVerifies that orientations for new team members are thorough and completed in a timely fashion.
oSolicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
oVerifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
oCelebrates successes and publicly recognizes the contributions of team members.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the TeamAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Accounting Business Administration Business Process Improvement Business Requirements Courtesy Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
g.
,Front Office, Engineering/Maintenance, Housekeeping) and managing staff.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Monitors compliance with standards and procedures.
Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIESLeading Room Operations Team oVerifies that goals are being translated to the team as they relate to guest tracking and productivity.
oCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
oUnderstands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
oVerifies that the team has the capabilities to meet expectations.
oLeads by example demonstrating self-confidence, energy and enthusiasm.
oAssists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s) oAssists in managing the execution of all operations in the rooms area departments (e.
g.
, Front Office, Engineering/Maintenance, Housekeeping).
oFollows property specific second effort and recovery plan.
oPublishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
oTakes proactive approaches when dealing with employee concerns.
oExtends professionalism and courtesy to employees at all times.
oCommunicates/updates all goals and results with employees.
oMeets semiannually with staff on a one-to-one basis.
oAssists/teaches the team scheduling against guest and hours/occupied room goals.
oPerforms hourly job functions as needed.
oPerforms other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience oUnderstands the brand's service culture.
oProvides excellent customer service by being readily available/approachable for all guests.
oStrives to continually improve guest and employee satisfaction.
oTakes proactive approaches when dealing with guest concerns.
oExtends professionalism and courtesy to guests at all times.
oResponds timely to customer service department request.
oVerifies that all team members meet or exceed all hospitality requirements.
Managing Profitability oAssists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
oVerifies that a viable key control program is in place.
oReviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
oStrives to maximize the financial performance of the department.
Conducting Human Resources Activities oInterviews and assists in making hiring decisions.
oReceives hiring recommendations from team supervisors.
oVerifies that orientations for new team members are thorough and completed in a timely fashion.
oSolicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
oVerifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
oCelebrates successes and publicly recognizes the contributions of team members.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the TeamAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Accounting Business Administration Business Process Improvement Business Requirements Courtesy Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
