Operations Support Specialist II - PTNE Customer Service & Call Center - Naples, FL at Geebo

Operations Support Specialist II - PTNE

4.
0 Full-time 1 day ago Full Job Description JOB Performs varied advanced administrative, technical, and lead general assistance duties in support of the Public Transit & Neighborhood Enhancement Division operations.
Work involves coordinating, preparing, and processing varied administrative documents such as payroll, budget, purchasing, etc.
; preparing a variety of operational documents, forms, reports, records, and summaries; entering data and retrieving information from Division databases; and maintaining automated and manual files.
EXAMPLE OF DUTIES Coordinates and provides operational support to assist in the management of divisional operations, programs, and services.
Coordinates the activities of assigned support, administrative and office functions; reviews and processes a variety of internal and external reports, forms, invoices, contracts, and related documents; prepares related statistical summaries and narrative reports.
Receives and responds to requests, inquiries, and complaints from the public, other jurisdictions, and other County Divisions, Departments, and sections; prepares and proofreads correspondence for format, accuracy, and completeness; coordinates activities with and provides information to outside contractors and service providers.
Reviews and summarizes a variety of fiscal, statistical, and administrative information; prepares related reports and memoranda; develops and revises division forms and report formats, as well as report preparation procedures; develops, implements, and maintains a variety of file systems.
Performs a variety of administrative duties for the Division to include preparing and/or processing budget, purchasing, payroll, and accounting documents; coordinates the preparation of budget development documents; tracks expenditures and revenues; and prepares budget amendments.
Records and deposits monies received by the Division.
Serves as liaison between assigned Division and support services Divisions, including Information Technology, Human Resources, Risk Management, and/or Procurement.
Provides support to hiring managers including monitoring vacancies, entering requisitions for vacancies, completing human resources-related forms, printing and reviewing applications, scheduling interviews, and assisting with divisional onboarding processes.
Enters data into Division databases, to include information from administrative functions and from operational/program activities.
Establishes and maintains automated and manual records and files.
Provides assistance and information to internal and external callers and visitors regarding the Division, its programs and services, and the administrative support functions; refers callers/visitors to appropriate staff as needed.
Performs special projects as assigned.
Order office supplies; makes travel arrangements and reservations; and maintains calendars for management staff or conference rooms.
ADDITIONAL FUNCTIONSPerforms other related duties as required.
Essential Employees may be required to work during an undeclared or declared emergency.
On an incident-by-incident basis, the County's Administrative Office will determine who will be required to work.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position.
While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are logical assignments to the position.
MINIMUM QUALIFICATIONS Associate degree required.
Three (3) years of related experience.
Candidates without a degree should possess two (2) additional years of related experience.
Fingerprinting required.
SUPPLEMENTAL INFORMATION Salary offers above the minimum pay grade may be considered based on qualifications.
Essential Employees may be required to work during an undeclared or declared emergency.
On an incident-by-incident basis, the County's Administrative Office will determine who will be required to work.
This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.
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Estimated Salary: $20 to $28 per hour based on qualifications.

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